CallAGuy Privacy Policy
CallAGuy is operated by AgentSurge LLC.
Effective: August 16, 2026
The short version
To diagnose your problem we have to send what you submit — the photo, video frames, description, or contractor estimate — to our AI provider. We do not keep those submissions on our own servers, we do not sell anything about you, and we do not send your problem to contractors. Our AI provider does hold them briefly. The details are below, and we would rather be accurate than sound reassuring.
What we process, and where it goes
- Photos, video frames, and descriptions you submit — sent over an encrypted connection to our server and forwarded to our AI provider, Anthropic, to generate your result. CallAGuy's own servers are stateless: we do not write your images, videos, descriptions, or documents to a CallAGuy database or file store.
- Contractor estimates and quotes — same path. These often contain personal details such as your name, address, and the contractor's details. Remove anything you do not want processed before you upload it.
- Optional ZIP code — stored on your device, and sent with scans to inform price ranges. You can skip it or clear it at any time.
- Scan, quote, and comparison history — stored locally on your device only. Deleting the app deletes it.
- An anonymous device identifier and your IP address — used to rate-limit abuse of our API so that one party cannot run up our AI costs. The identifier is a random string generated on your device; it is not your Apple ID, advertising ID, or device serial. These are held only transiently in server memory and in ordinary hosting logs.
- Hosting logs — our host (Vercel) records standard request metadata such as timestamp, IP address, and response status. We use these for reliability and abuse investigation only.
AI processing and retention
Results are generated by Anthropic's Claude models via the Anthropic API. Under Anthropic's commercial API terms, Anthropic does not use API inputs or outputs to train its models. Anthropic does retain API inputs and outputs for a limited period — in the ordinary course up to 30 days — and may retain content longer where required for trust, safety, or legal compliance. See Anthropic's data-retention policy and Anthropic's privacy policy.
This means we cannot honestly tell you your photo is destroyed the moment you see your result. If that matters to you, do not photograph anything you would not want held by a third-party processor for a short window.
Deletion, and its limits
- On your device: clearing your history in the app, or deleting the app, removes everything CallAGuy stores about you locally. That is the complete set of what we hold, because we do not maintain server-side accounts or records.
- At our AI provider: because submissions are processed under Anthropic's retention window, we cannot delete an individual submission from Anthropic on request. It ages out on Anthropic's schedule.
- Requests: to ask what we hold, to raise a privacy concern, or to request deletion of anything within our control, email support@callaguy.ai. We respond within 30 days.
What we don't do
- No selling or sharing of your data with contractors, advertisers, or data brokers.
- No account required for core features; the app collects no email, name, or phone number.
- No third-party advertising or analytics SDKs, and no cross-app or cross-site tracking.
- We do not store your onboarding answers. They shape what you see during onboarding and are then discarded.
Children
CallAGuy is not directed to children under 13 and we do not knowingly collect information from them.
Payments
If you subscribe, payment is handled by Apple. We receive subscription status only, never your payment details.
Third parties we rely on
- Anthropic — AI processing of your submissions (see retention above).
- Vercel — API hosting and request logging.
- Apple — subscription billing and delivery.
Contact
Questions or privacy requests: support@callaguy.ai
We may update this policy; material changes will be reflected here with a new effective date.